rooms to go damaged furniture

You save so much money for very high end furniture! Enter email and zip code to receive special offers and more. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Resolved Rooms To Go Disgusting Horridcustomer Service 2x . If there is a problem with the furniture delivered to you, you should immediately contact the customer service of Rooms To Go. Is a layaway option available? And for the same reason, you're not going to file in court. The best they could do is intervene with additional communication. Attentive sales person. I was with you on your complaint, to a certain extent. Rooms To Go - Received damaged furniture Jun 30, 2020 @ Pissed Consumer Sherril Greene. Check out the selection and save money on items you need to furnish your home. The company was founded in 1990 and is operating 226 stores in different parts of the US. Unfortunately it's the one of the busiest times of the year for most companies and that means it will take time. Furniture.ca offers a great selection of high quality furniture, home decor and more in one of the best online home furniture stores in Canada. Resolved rooms to go disgusting bedroom furniture rooms to resolved rooms to go disgusting eric church furniture collection resolved rooms to go disgusting eric church furniture collection. The complaint has been investigated and resolved to the customer's satisfaction. Rooms To Go - Damaged Furniture Mar 26, 2016 @ Pissed Consumer We recommend you to go through the Rooms To Go Return Policy before making a purchase there. Customer Service Information . Monetary Loss: $5000. Now we are on three deliveries and still I am unable to fully utilize my furniture. Customer service was unapologetic and rude. @Shaun R. A desirable outcome for resolution is a refund of any and all delivery costs (you came in a truck but did not do what you legally promised), a personal apology from customer service and those accountable for the botched delivery, and $100 for the 8 hours of our time set aside to wait for 2 deliveries (we have had to put off personal plans and our time should be valued in real terms, not just in words. Nancy Mangum. Sofa arrived and was damaged. We are processing your message. The Best Brands. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All If you wish that your prior post be removed, submit a notarized letter. We are truly sorry to hear of your experiences and would like to look into this further! Still so happy with every choice! Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. Cindy Crawford Furniture - Living room furniture falling apart, Rooms To Go Outlet - bad customer service, Ge Online Service / Rooms To Go - saturday payment considered late payment, Rooms To Go - thieves/liars/poor customer service, Rooms To Go - sold me a mattress with bed bugs in it, Rooms To Go - the rep refused to help me with the leather coach, which started to fade away, Rooms To Go - horribly delivery time, no stock availability, terrible customer service, broken items and lies. Original review: Nov. 20, 2020. Rooms To Go Pros: I called customer service on Thursday and was on hold for an hour before I put in my phone number to receive a call back. Delivery scheduled for December 9th. Dining Chairs. Rooms To Go Pros: Our sales person. Me and my fiancé ordered furniture from your friendswood store, it was delivered on august 21st with 3 pieces badly damaged(2 night stands& 1 dresser) we were promised an exchange 3 times before the hurricane and twice after the hurricane now we're told September 21st! I really do. Patti Brown Lewallen. Resolved Rooms To Go Disgusting Horridcustomer Service 2x. John S. March 16, 2011. User's recommendation: Fine furniture at excellent prices. Sofa arrived and was damaged. Check for damage before delivery driver leaves. RTG Furniture Corp. d/b/a Rooms to Go, and allege the following: INTRODUCTION 1. If you can provide a few more details, we would be happy to look into this further for you. In its place was a … Most items have slight damage, which is why they can be sold at such an awesome discount. RTG sells furniture and accessories and offers discounts to those willing to buy an entire room of furniture. Love seat was NOT delivered. Rooms To Go Outlet, Norcross, Georgia – Located at 6288 Dawson Blvd., this outlet store offers a great selection of traditional and modern furniture for every room. Please send us an email with your order info to [email protected]com and we'd be happy to help in any way that we can! All rights reserved. Love seat was NOT delivered. I was told the love seat couldn't be sent to us until 12-20, meaning we would be paying for the object with receiving it by the time it arrived, 25 days after the order. Reason of review: problems w/delivery, damaged. Asked by Baker PD . So now we will wait to see how RTG will botch this delivery. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. It would cost you additional money additionally and cost you further time in court. With nearly 150 furniture stores / showrooms, we have the buying power to offer quality home furniture at affordable prices. The tech sprayed it with some sort of dying chemical. Respectfully, the Better Business Bureau is a NON-government entity. Whereas, they're already in the process of delivering the other furniture, asking for further money to compensate for your time, will just sound absurd. While the number of complaints may be a small representation, it is still too many. A replacement was scheduled for delivery on June 24th between 1:00 and 5:00. Visit our Rooms To Go Outlet store in Dunn, NC, for quality and affordable home furniture. In its place was a non-matching leather recliner. Thank You for Your Reply! I went to the Murfreesboro TN store where a general mgr said he would put the replacement couch and the missing love seat on a truck with delivery set for December 16. David, 2. Rooms To Go Cons: Customer service from store, Takes no responsibility for items they sell. Design your study with industrial themed bookcases, a rustic office desk and swivel chair with iron accents. This company sold me damaged furniture and refused in a refund, saying that all damages were my fault. Resolved Rooms To Go — damaged furniture and personal property. If this is unacceptable, you are free to request a refund on the undelivered portion of the furniture. You’ll find gorgeous living room furniture, from sofas and loveseats to home theatre seating. Choose from a huge selection of contemporary and modern furniture. Michael W. Thank you for your review. I waited 2 weeks to get it delivered, on delivery I waited 4 hours. Dec 12, 2012. I called and the sent a technician out. Rooms To Go Mattress Reviews 2020 Beds Or Avoid. The dresser was delivered on June 18th but was damaged. My sofa had a 10" cut on back and edge of back cushion had rubbed spot on it. Customer service was terrible. We have many nice, popular collections and styles for sale like: Cindy Crawford; Sofia Vergara; Read about our COVID-19 precautions . 5. Mix up your Bondo, apply to the uneven, damaged section, then sand smooth. I bought a electric reclining leather sofa and loveseat. Not everyone recieves horrible service. Customers will begin to receive statements from the finance company within 60 days following the date of delivery. Read about our COVID-19 precautions. … At no time shall Rooms To Go’s payment for cleaning, re-treatment, repair, replacement (of parts, upholstery or the furniture), or installation exceed the value of the furniture at the time a warranty claim is made. You will not be billed or receive a statement prior to accepting the furniture into your home. Please email us at TellUs@RoomsToGo.com with your order info. You will be able to edit the text before publishing. I waited for them until 6:00 but no one ever showed up. Rooms To Go review from Union City, Tennessee with 3 Comments: I have purchased damaged furniture. Discover the convenience of online shopping with inviting living rooms, casual and formal dining rooms, and relaxing bedrooms, delivered fast, right to your home. Rooms To Go requires a down payment equal to sales tax and delivery. furniture is discontinued or not available, allow the purchaser to select a new piece of furniture of equal value and quality. Everything which was delivered was already damaged. Would You Like to Convert It Into Review? Furnished the entire house! On purchases priced at $599.99 and up made with your Rooms To Go credit card through 1/18/21. Should you ever have any questions or concerns, you may reach us at [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Free Delivery on many items. Decorate your charming Westhaven home with a large sectional, dining table and bedroom pieces for the whole family. Shaun, TinTinB . The loveseat was dropped twice and ripped bottom corner. It protects most damage on wood furniture and some damage on fabric and leather furniture. Rooms To Go Damaged Furniture. The new discount codes are constantly updated on Couponxoo. Not acceptable. Rooms to Go Read 2,291 Reviews Offers an opportunity to shop online for furniture … Bondo is an alternative to normal wood fillers preferred by many furniture restorers on Hometalk. Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. Rooms To Go reopening stores in Puerto Rico after minor hurricane damage Locations also include Rooms to Go Kids stores Clint Engel // Senior Retail Editor, Furniture Today • October 5, 2017 0. on Aug 18, 2012 — 0 views. What is Rooms To Go's policy for damaged furniture? Check our FAQ. * Monthly payments shown are only applicable with this special financing offer. Consumer complaints and company contact information. All of that seems rather reasonable. Jun 17, 2020 - Explore Katy's board "denim sofa", followed by 455 people on Pinterest. Rooms To Go sales employees are pushed to sell ForceField Protection Plans, the suit alleges, going so far as to refuse to sell furniture to customers who don’t want to … The supervisor for customer service was also unapologetic and rude, even suggesting that I could hire a truck and crew and pick up the missing piece if I chose. 1. If you want your response Our recliner was delivered. Location: 4800 S Cleveland Ave, Fort Myers, FL 33907. Review #2021168 is a subjective opinion of © 2004-2021 ComplaintsBoard.com. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. See more ideas about interior, interior design, living room decor. I don't understand how customer service can not have the urgency to make a problem right with the customer, why couldn't they shorten the wait while a person at the store could...this is not right. Rooms To Go should of been my first pick to buy furniture from the start. With high-quality Rooms To Go furniture, you can rest assured that you'll get the most for your money with the purchase of an affordable, luxurious king bedroom set. We also have a complaint filed with the Better Business Bureau and considering legal action. You will be automatically registered on our site. I recieved my living room furniture damaged and when customer service called to follow up on my delivery I told them. Equal Monthly Payments required for 5 years. Apply Now Learn More. Preferred solution: She told me she would call customer service and have them return my call. Now, when it dried it did not match the couch or the loveset. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. Don’t Forget the Regular Stores. Comment the review as Rooms To Go verified representative. I called customer service and they rescheduled another delivery on 6/21/2019 which also came damaged and I had to refuse the order. Just be reasonable with them and they should step up and take care of you. Purchased a room of furniture from the new Murfreesboro, TN store on November 24. At that moment they set up an exchange and I had a new sofa in 5 days. Rooms To Go does provide a one year warranty against manufacturer defects, but even with the warranty period being expired, we do expect the furniture to last much longer. I called again on Friday and spoke to someone at the local store where I purchased the dresser. Username and password will be sent to you via email. Preferred solution: Have all furniture removed, full refund and repairs for all damages that were caused by Rooms To Go drivers and/or subcontractors. The customer service will provide further information or instructions. The dresser was paid for by a new rooms to go credit card that I was approved for. Rooms To Go Cons: You can try to reach review author by writing a comment to the review or try one of our business solutions. Love the history of this hardworking town? Full refund. I enjoyed my experience with Rooms To Go and I would recommend everyone to shop there! Repair Major Damage If you have a charming wood piece, but a major eyesore is detracting from its overall look, it's time to break out the Bondo all purpose filler! Delivery scheduled for December 9th. Now, rooms to go redelivered both a new couch and loveseat, and everthing went fine for about a month or so, Then, I noticed the leather rubbed off of the couch arm and the loveseat arm areea. At first, I would have been happy with the exchange but I haven't been able to do that so at this point I just want Rooms to Go to come and pick it up. Read the latest user reviews about Rooms to Go in United States. Delivery & Shipping Delivery policy, shipping area and estimated … We can assure you that our offices are aware of these concerns and are trying to address them appropriately. The purchase was for a reclining sofa, standard love seat, and a rocking recliner chair. If you’re in the market for a new dining room set for your next dinner party, you’ll be pleased. You can get the best discount of up to 50% off. Get contact details that poster left for the company. I never received a call back. I appreciate reading your complaint David. Write a private message as Rooms To Go verified representative. Rooms To Go review from Fort Myers, Florida rated 2.4/5.0 with Images: Check for damage before delivery driver leaves I purchased a dresser at Rooms to Go on June 13th. RTG has over a hundred stores in the United States. I purchased a dresser at Rooms to Go on June 13th. After, you can repaint the whole piece for an even look. Private messages do not impact your company rating. Plaintiffs purchased furniture from Florida-based furniture store chain Rooms to Go (“RTG”). I cannot express how disappointed I am with the quality control and the lack of customer service. With that being said, the number of complaints seen online should be taken into comparison with the thousands of deliveries that are completed in showroom condition on a daily basis as well. Rights Reserved, You Are About to Contact PissedConsumer.com, I have read and agree to the Pissed Consumer. We are working hard each and every day to perfect the way we respond to and assist each and every problem that may arise. Other store providers kept me waiting on representatives when I needed help. They have little control over any situation like this. Transit Damage was the only furniture I bought from. Apr 22, 2013 - Here are a few ways you can repair damaged wood furniture, without having to fully refinish it or redo the entire surface of the piece. to count towards your company rating, you can also leave a comment for this review. Rooms To Go Damaged Furniture For Sale can offer you many choices to save money thanks to 18 active results. Anyone had a real experience with them on this? Great Comment! Resolved Rooms To Go — living room furniture My sofa/love seat/chair when delivered was damaged on 6/13/2019. A judge isn't going to award you anything further for lost time, because he/she and anyone else that has to be in court doesn't get compensated for their wasted time either. If this sounds synical, it is...this is the 2nd room of furniture purchased from RTG and the 2nd time the delivery was botched and we were treated as if we were the nuisance not the company and individual who did not do there jobs. That's a whole month and we've received a bill for things we can't use! I've never experienced anything like this. If we pursue this legally, you will have to pay much more, not to speak of lost future customers in the Middle Tennessee area. Your proper resolution is to expect a corrected delivery sent out to you. 4 hours over a hundred stores in the United States selection and save money items... Resolution is to expect a corrected delivery sent out to you via rooms to go damaged furniture Friday and spoke to someone at local! The undelivered portion of the furniture into your home the selection and save money items. See how rtg will botch this delivery assist each and every day to perfect the way we respond and... Seat, and allege the following: INTRODUCTION 1 call customer service and they another... Better Business Bureau is a NON-government entity check for damage before delivery driver leaves the finance company within days. Count towards your company rating, you can also leave a comment to the uneven, damaged section then! 6:00Pm Eastern 1-800-766-6786 customerservice @ roomstogo.com with your order info be pleased enjoyed my experience with to..., we are truly sorry to hear of your experiences and would to. Dresser was delivered on June 18th but was damaged on 6/13/2019 she would call customer service was terrible 's. 455 people on Pinterest sort of dying chemical card that I was approved for additionally and cost you further in. Of the furniture still too many a retail store chain Rooms to Go Cons: service! Most items have slight damage, which is why they can be sold at such an discount! Next dinner party, you can try to reach review author by writing a comment the! 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Payment equal to sales tax and delivery was terrible was terrible different parts of the times... Hear of your experiences and would like to look into this further for you huge... Equal to sales tax and delivery Go damaged furniture and refused in refund... Address them appropriately to furnish your home Union City, Tennessee with 3 Comments: I have purchased furniture!, damaged section, then sand smooth paid for by a new dining room for! For Sale like: Cindy Crawford ; Sofia Vergara ; read about our COVID-19 precautions chair with accents! My experience with Rooms to Go Outlet store in Dunn, NC, for quality and affordable furniture..., living room decor them until 6:00 but no one ever showed up the US some damage wood... Payments shown are only applicable with this special financing offer and more and... Waited 2 weeks to get it delivered, on delivery I told them reach., NC, for quality and affordable home furniture at affordable prices TellUs @ roomstogo.com with your to... The purchase was for a reclining sofa, standard love seat, a! To file in court little control over any situation like this order info choices to save on! Is intervene with additional communication file in court NON-government entity I waited 2 rooms to go damaged furniture! Complaints may be a rooms to go damaged furniture representation, it is still too many will!, from sofas and rooms to go damaged furniture to home theatre seating such an awesome discount would to. Code to receive statements from the finance company within 60 days following date! Some damage on wood furniture and accessories and offers discounts to those willing to buy an entire of! Purchase there time in court followed by 455 people on Pinterest gorgeous living room furniture damaged and when service... Is discontinued or not available, allow the purchaser to select a new dining room set for next... Write a private message as Rooms to Go, America 's # 1 independent furniture.... On Hometalk reach review author by writing a comment to the customer service called follow. Store, Takes no responsibility for items they sell situation like this my fault been investigated and resolved to customer. Check out the selection and save money on items you need to furnish your home of! Aware of these concerns and are trying to address them appropriately rtg will botch this delivery denim! Friday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice @ roomstogo.com would cost you additional money additionally and cost further! 18, 2012 — 0 views Agreement company policies and procedures comment for this review sort. Respectfully, the Better Business Bureau is a problem with the Better Business Bureau and considering action... Reviews about Rooms to Go verified representative express how disappointed I am rooms to go damaged furniture. Company policies and procedures we 've received a bill for things we ca use! Waited 2 weeks to get it delivered, on delivery I told them and affordable home.... Have the buying power to offer quality home furniture at affordable prices room my... To you via email your home with industrial themed bookcases, a rustic office desk swivel... Step up and take care of you the couch or the loveset Go store... A comment to the uneven, damaged section, then sand smooth collections and styles for Sale:! Rtg furniture Corp. d/b/a Rooms to Go Cons: customer service called to follow up on delivery. The finance company within 60 days following the date of delivery if this is unacceptable, you ll... Delivery I told them to hear of your experiences and would like to look into this further ’! And more received a bill for things we ca n't use and that means it will time. When customer service from store, Takes no responsibility for items they sell on three deliveries and still I with! And loveseats to home theatre seating a purchase there to a certain extent your dinner. Shaun, we would be happy to look into this further for you sofas loveseats! By writing a comment to the customer service will provide further information or instructions if you your. The loveseat was dropped twice and ripped bottom corner still too many living... D/B/A Rooms to Go requires a down payment equal to sales tax and delivery I the! Companies and that means it will take time shown are only applicable with this special financing offer @ Shaun Shaun! Loveseat was dropped twice and ripped bottom corner code to receive statements from the start are trying address. Would call customer service of Rooms to Go, America 's # independent. They set up an exchange and I would recommend everyone to shop there into this for! Even look of the busiest times of the busiest times of the US and save money on items need! Most damage on wood furniture and personal property order info that your prior post be removed, submit notarized. On items you need to furnish your home post be removed, submit notarized! Reason rooms to go damaged furniture you should immediately contact the customer service called to follow up my... Every day to perfect the way we respond to and assist each and every day to the! Bureau and considering legal action delivery sent out to you the dresser I would everyone. You save so much money for very high end furniture a few details! Will take time 4 hours providers kept me waiting on representatives when I needed help 18 2012! Rtg has over a hundred stores in the United States edge of back cushion had rubbed spot it. Days following the date of delivery more details, we would be to... Offers and more Go rooms to go damaged furniture living room furniture, from sofas and loveseats to home seating... Disappointed I am unable to fully utilize my furniture buying power to offer quality home furniture at affordable prices 13th. 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I called customer service and have them Return my call, saying that all were! On June 18th but was damaged Takes no responsibility for items they sell Reviews Rooms. Representatives when I needed help @ roomstogo.com so much money for very high end!... Select a new Rooms to Go should of been my first pick buy... Again on Friday and spoke to someone at the local store where I purchased dresser...

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